Department of Polymer Products CUSTOMER SATISFACTION EVALUATION(Department of Polymer Products) Company name: * Customer Name : * Department: * Please answer he following as you have experienced during last year. (File only those you are related to) 1) Satisfaction levels of product quality and compliance with the technical specifications provided Excellent Good Regular Bad Weak 2) Satisfaction with the quality of the product packaging Excellent Good Regular Bad Weak 3) Satisfaction of the uniformity of product quality Excellent Good Regular Bad Weak 4) Satisfaction of the price compared to similar products Excellent Good Regular Bad Weak 5) Degree of satisfaction with product quality, product price comparison Excellent Good Regular Bad Weak 6) Satisfaction of answering questions, problems and complaints Excellent Good Regular Bad Weak 7) Satisfactory level of technical knowledge and skills of sales staff Excellent Good Regular Bad Weak 8) Satisfaction of operation Agreement between the time of sale / contract Excellent Good Regular Bad Weak 9) Satisfaction of the channels of communication and access to officials and experts Excellent Good Regular Bad Weak 10) Consent of the handling and tracking of complaints filed Excellent Good Regular Bad Weak 11) Willing to repurchase the company's products Excellent Good Regular Bad Weak 12) Satisfaction rate of speed in processing the product receives Excellent Good Regular Bad Weak 13) General satisfaction of the Company Excellent Good Regular Bad Weak 14) Comments and suggestions from the pursuit of customer satisfaction Excellent Good Regular Bad Weak Name of purchased product: Weak points to review: * Observations: * Description of any other technical supports and/or collaborations your company requires from us * * = Required Department of Chemical Products CUSTOMER SATISFACTION EVALUATION(Chemical products) Company name: * Customer Name : * Department: * Please answer he following as you have experienced during last year. (File only those you are related to) 1) Satisfaction levels of product quality and compliance with the technical specifications provided Excellent Good Regular Bad Weak 2) Satisfaction of the uniformity of product quality Excellent Good Regular Bad Weak 3) Satisfaction of the price compared to similar products Excellent Good Regular Bad Weak 4) Degree of satisfaction with product quality, product price comparison Excellent Good Regular Bad Weak 5) Satisfaction of answering questions, problems and complaints Excellent Good Regular Bad Weak 6) Satisfactory level of technical knowledge and skills of sales staff Excellent Good Regular Bad Weak 7) Satisfaction of operation Agreement between the time of sale / contract Excellent Good Regular Bad Weak 8) Satisfaction of the channels of communication and access to officials and experts Excellent Good Regular Bad Weak 9) Consent of the handling and tracking of complaints filed Excellent Good Regular Bad Weak 10) Willing to repurchase the company's products Excellent Good Regular Bad Weak 11) Satisfaction rate of speed in processing the product receives Excellent Good Regular Bad Weak 12) Comments and suggestions from the pursuit of customer satisfaction Excellent Good Regular Bad Weak 13) General satisfaction of the Company Excellent Good Regular Bad Weak Name of purchased product : 1- 1,3 Butadiene 2- Ethylene 3- Buten 1 Another: Weak points to review: * Observations: * Description of any other technical supports and/or collaborations your company requires from us * * = Required